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Category: Computer / Technical Support

Department: USC Libraries Leavey Library (LVL)

Location: LVL

Hourly Rate: 15.0

Number of Positions: 8

College Work Study (CWS): Required

Duties and Responsibilities:

-Provides assistance to patrons while using printing services. Troubleshoots simple printer hardware and software maintenance, and reports malfunctions to supervisor.

-Provides basic research assistance, referring users to Reference Librarians or another facility when appropriate.

-Provides computing assistance with available software, referring users to Customer Support Center when appropriate.

-Immediately notifies full-time staff of any building problems (e.g. burnt-out light bulbs, food spills, etc.)

-Assists with facilitating on-line reservation requests for Collaborative Workrooms ensuring reservations are in order and that rooms are properly supplied.

-Assists with the maintenance of work area, such as picking up trash, rearranging furniture, and taking lost and found items to the Circulation Desk.

-Assists with the enforcement of rules and policies (food policies, noise policies, room reservation policies, etc.)

Job Qualifications:

-Customer Service experience preferred.

-Must be comfortable with both PC and Mac platforms.

-Experience troubleshooting printers, scanners, monitors, cameras, and camcorders preferred.

-Knowledge of productivity software such as Microsoft Office (Word, Excel, etc.) and Adobe Suite (Photoshop, Reader, etc.) highly desirable.

-Must be reliable, dependable, and a quick-learner.

-Must have excellent verbal communications skills and problem-solving skills.


Job Skills & Experience

  • Answering Phones
  • Data Entry
  • Email/Web Browsers
  • Help Desk
  • Mac
  • Windows

Days/Hours Needed For Coverage

Time of day Sun. Mon. Tue. Wed. Thu. Fri. Sat.
12 am - 01 am
01 am - 02 am
02 am - 03 am
03 am - 04 am
04 am - 05 am
05 am - 06 am
06 am - 07 am
07 am - 08 am
08 am - 09 am
09 am - 10 am
10 am - 11 am
11 am - 12 pm
12 pm - 01 pm
01 pm - 02 pm
02 pm - 03 pm
03 pm - 04 pm
04 pm - 05 pm
05 pm - 06 pm
06 pm - 07 pm
07 pm - 08 pm
08 pm - 09 pm
09 pm - 10 pm
10 pm - 11 pm
11 pm - 12 am