Category: Computer / Technical Support
Department: Leavey Library
Hourly Rate: 14.25
Number of Positions: 1
College Work Study (CWS): Required
-Provides basic research assistance, referring users to Reference Librarians or another facility when appropriate.
-Provides computing assistance with available software, referring users to Customer Support Center when appropriate.
-Provides assistance to patrons while using printing services. Troubleshoots simple printer hardware and software maintenance, and reports malfunctions to supervisor.
-Immediately notifies full-time staff of any building problems (e.g. burnt-out light bulbs, food spills, etc.)
-Assists with facilitating on-line reservation requests for Collaborative Workrooms ensuring reservations are in order and that rooms are properly supplied.
-Assists with the maintenance of work area, such as picking up trash, rearranging furniture, and taking lost and found items to the Circulation Desk.
-Assists with the enforcement of rules and policies (food policies, noise policies, room reservation policies, etc.)
-Provides general information about the University, Information Technology Services and Leavey Library. Directs visitors to the appropriate office or location.
-Customer Service experience preferred.
-Must be comfortable with both PC and Mac platforms.
-Experience troubleshooting printers, scanners, monitors, cameras, and camcorders preferred.
-Knowledge of productivity software such as Microsoft Office (Word, Excel, etc.) and Adobe Suite (Photoshop, Reader, etc.) highly desirable.
-Must be reliable, dependable, and a quick-learner.
-Must have excellent verbal communications skills and problem-solving skills.
|Time of day||Sun.||Mon.||Tue.||Wed.||Thu.||Fri.||Sat.|
|12 am - 01 am|
|01 am - 02 am|
|02 am - 03 am|
|03 am - 04 am|
|04 am - 05 am|
|05 am - 06 am|
|06 am - 07 am|
|07 am - 08 am|
|08 am - 09 am|
|09 am - 10 am|
|10 am - 11 am|
|11 am - 12 pm|
|12 pm - 01 pm|
|01 pm - 02 pm|
|02 pm - 03 pm|
|03 pm - 04 pm|
|04 pm - 05 pm|
|05 pm - 06 pm|
|06 pm - 07 pm|
|07 pm - 08 pm|
|08 pm - 09 pm|
|09 pm - 10 pm|
|10 pm - 11 pm|
|11 pm - 12 am|